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This page sets out the legal framework that governs your use of bimabwt, including how we handle account data, what falls within our policy scope, and the steps available to you if something needs to be reviewed or corrected. Access and eligibility depend on local law and are available only where local regulations permit.
Your use of bimabwt is governed by these policy terms, which we update when our service structure or applicable requirements change. We do not apply a single universal legal standard across all regions — the terms that apply to you depend on where you are located and what local law in Indonesia permits. If a provision in these terms conflicts with a mandatory local rule, the local rule takes precedence for you. When you connect a payment method to your account — whether that is DANA, OVO, or ShopeePay — the transaction record created is covered by this policy's data handling provisions. We retain those records for the period required by applicable obligations, and you can request a copy of your own transaction history through the account dashboard after login. We may update these terms without advance notice for minor clarifications, but material changes that affect your rights will be communicated through the account notification channel. Continuing to use the service after a material update is published means you have acknowledged the new terms. If you have questions about a specific provision, the support contact paths listed further down this page are the right place to start.
DANA wallet transactions linked to your account fall under our data retention and access policy.
OVO payment records are stored under the same retention schedule as all account transaction data.
ShopeePay activity tied to your account is retrievable through your transaction history in the account dashboard.
This policy applies specifically to your bimabwt account, the data generated through it, and the services we directly operate. It does not extend to third-party platforms, external wallet providers, or content outside our direct control. Understanding the boundary helps you know where to direct a question — to us, or to the relevant third party.
Login activity, session records and account-level settings are fully within this policy's scope. Any dispute about account access or a locked session should be directed to our support team using the contact paths listed on this page.
Deposits and withdrawals processed through DANA, OVO or ShopeePay generate records that we hold under this policy. Wallet-side records — what the wallet app itself stores — are governed by that wallet provider's own terms, not ours.
Game titles available in the lobby, including content from CQ9, Pragmatic Play, Habanero and PG Soft, are presented by us but produced by those studios. Studio-specific mechanics or RTP disclosures follow the studio's own published documentation where made available.
Any service, link or tool not operated directly by bimabwt — including external payment gateways or analytics tools — sits outside this policy. We are not liable for the data practices of services we do not control.
We want you to feel in control of your account and the data attached to it. That starts with making the available actions clear and reachable. You can review your transaction history — including records tied to DANA, OVO and ShopeePay — directly in the account dashboard after login; no support request is needed for routine review. If a detail in your account profile appears incorrect, you can submit a correction request through the account settings page, where the relevant fields and verification steps are shown. For questions that go beyond a standard account edit — such as a policy interpretation or a data handling query — you can raise them through our support channels. Response handling follows the contact path you use: live chat connects you to an available agent, while the email route is suited to more detailed written queries. We aim to process correction requests and policy questions using the steps visible in your account at the time you submit them.
Your full transaction history, including wallet-linked entries from DANA, OVO and ShopeePay, is accessible in the account dashboard after you log in. No special request is required to view your own records.
If your registered name, contact details or linked wallet information appears incorrect, open account settings and follow the correction fields shown there. Verification steps are displayed inline on that page.
For questions about how a specific policy provision applies to your account, use the support contact paths on this page. Our team can clarify scope, retention periods and what data we hold on your account.
Where an account issue cannot be resolved through self-service settings, our support team can act on your behalf. Use the live chat or email channel; the current availability status for each is shown in the support section below.
If a section of this policy raises a question or you need to act on a specific provision — such as requesting a data record or querying a transaction covered by DANA, OVO or ShopeePay — these are the contact paths to use. Each channel has a different response profile; choose the one that fits your query.
The live chat option is accessible from the account area after login. Use this for straightforward policy clarifications, account correction queries or session-related questions where a quick exchange is more efficient than a written submission.
For policy queries that require a detailed written record — such as a formal data request or a correction covering multiple account fields — the email route is appropriate. The current email address for policy queries is displayed in your account settings page.
Many policy actions — including reviewing transaction records and checking the notification log for policy updates — do not require contacting us at all. The account dashboard after login is the first place to check before opening a support request.
Our approach to data, cookies and account security is designed to be transparent and verifiable through your own account view. We outline below how each area is handled and where you can act on it directly.
We collect and store account and transaction data as needed to operate the service and meet applicable obligations. The types of data held on your account — including wallet-linked records from DANA, OVO and ShopeePay — are viewable in the account dashboard. Retention periods follow applicable requirements for your region.
We use cookies to maintain your session, remember account preferences and support security checks. The cookie settings panel, accessible from the site footer, lets you review which categories are active. Functional cookies required for login cannot be switched off without ending your session.
Access to your account is protected through the login credentials you set. If you believe your account has been accessed without your permission, contact us immediately through live chat or the email route. We will walk you through the account verification steps shown in the security section of your settings.
If you want to request a change to how we handle your data — such as updating a stored detail or querying a retention period — open a support request through email and state the specific change you are requesting. We handle each request according to the steps and timelines visible in the account policy section.
These are the questions we receive most often about how this policy works, what rights you have and how to act on them. If your question is not covered here, the support contact paths above are the right next step.
Log in and open the account dashboard. Your profile data, linked wallet details for DANA, OVO or ShopeePay, and transaction history are all visible there. No support request is needed for routine data review — the dashboard is the starting point.
Go to account settings after login. The correction fields and verification steps are shown inline on that page. For fields that cannot be edited directly — such as registered name or linked wallet — submit a request through email support with the specific correction you need.
We retain account and transaction data for the period required by applicable obligations in your region. This includes records linked to DANA, OVO and ShopeePay. If you want to know the retention period that applies to your account specifically, contact us through the email route.
Access and eligibility depend on local law and are available only where local regulations permit. The terms that apply to you may vary. If a mandatory local rule conflicts with a provision in this policy, the local rule takes precedence. Contact support if you need clarification for your specific situation.
Material changes that affect your rights are communicated through the account notification channel. You can check your notification log in the account dashboard at any time to see the current state of policy communications. Minor clarifications may be published without a separate notification.
You can submit a data handling request through the email support route. State clearly what you are requesting — for example, a restriction on a specific data type or a query about a retention period. We handle each request according to the steps visible in the account policy section and applicable local requirements.